FAQ

DO I NEED TO CREATE A SKO ACCOUNT TO PLACE AN ORDER?

You do not need to create an account to make a purchase. However, we recommend that you set up a SKO account to enjoy the benefits of managing your account which includes organizing your payment and address details, reviewing your order history and gaining access to your own personal closet.

HOW DO I PLACE AN ORDER ON SKO?

Placing an order is easy, simply follow these steps:

  1. Shop by browsing through any of our product categories and view more detail on each product page.
  2. Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  3. Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the ‘REMOVE’ button next to the item.
  4. To finalize your purchases, click ‘SECURE CHECKOUT’ and follow the instructions.

If you are interested in an item which is not available to purchase online, you can call us at (phone number) or email us on (ID) and we will try and locate the product for you in one of our boutiques and arrange a delivery.

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

You may reset your password here or click on the ‘Forgot your password’ link on thesign in (#) page and follow the instructions.

CAN I ADD AN ITEM TO AN EXISTING ORDER?

No, you cannot add an item to an order or combine two orders together in the same shipment. You will be required to simply place a new order for the additional item; alternatively you may cancel your order and place a new one with all the items you wish to purchase.

DOES SKO SHIP TO MULTIPLE ADDRESSES?

During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Orders team

HOW DO I RETURN ANY ITEM?

To return any items, simply follow the steps below:

  • We request you to kindly book a return request from your account using the following process:

    1. Log in to your SKO Account

    2. Go to Orders & Returns

    3. Select Return

    4. Select a return type

    5. Once we receive your return request and the shoe is picked up, we shall do the quality check and refund the amount to your preferred refund mode. This may take approx a weeks’ time

If you have requested an exchange we will notify you once your new item has been dispatched, along with your tracking number.
To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel.
Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

I NEED MORE INFORMATION ON A PRODUCT

We try to give as much information as possible on the product page of an item. For more detailed information contact us.

IF I ADD SOMETHING TO MY CART, IS IT RESERVED?

Adding an item to your cart does not reserve it.