RETURNS & REFUNDS
SKO offers returns and exchanges on all non-sale orders returned within 14 days of receipt.
SKO will initiate a refund within 10 days, after receiving the product.
Sale items are not eligible for return, and can only be exchanged for a different size or different style.
If you have received your order and would like to exchange or return it, please email ecom@sko-store.com or call / whatsapp on 9619755650.
Returned items received will be examined by the quality check team. Failing to meet the qualifying conditions mentioned will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
COD amount will not be refunded in case of a return or exchange
A marginal cost of Rs 150 per pair will be borne by customer if the customer requests us pick up the product for a return or exchange. Else any returns/exchanges can be shipped to us on the address below
K Marketing
Plot 4A, PG Solanki Path,
Off Lamington Road,
Near Minerva Residency
Grant Road (E)
Mumbai - 400007
Tel: 9619755650
If you purchase from a retail store or 3rd party website other than SKO, the inquiry must be made directly through that retailer.
Returns & Exhanges for International Deliveries
We are a company based in India and returns and exchanges are not POSSIBLE for any international shipments, please reach out to ecom@sko-store.com and we will try to address your concern to the best of our ability but NO EXCHANGES OR RETURNS would be POSSIBLE.
Return Process
1) Please communicate on ecom@sko-online.in or WhatsApp on 9619755650 if you wish to return your product.
2) Once we receive a return request, we send the return pick-up request to our logistics partners.
3) Our logistics partner will pick up the product/s within 1-2 days of receiving the request. However, given we use third party logistic providers, exact pick-up time is unfortunately not under our control.
4) Our logistics partner shall make three attempts to pick up the product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that case, you can raise a fresh return request in case you are eligible under the time frame.
5) If you receive a message that 'Pickup service is not available', we request you to send the product to our warehouse using a courier company available in your location. Please ensure that the products are in unused condition with their original packaging and tags intact.