CAN I ADD AN ITEM TO AN EXISTING ORDER?
No, you cannot add an item to an order or combine two orders together in the same shipment. You will be required to simply place a new order for the additional item; alternatively you may cancel your order and place a new one with all the items you wish to purchase.
DOES SKO SHIP TO MULTIPLE ADDRESSES?
During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Orders team
HOW DO I RETURN ANY ITEM?
To return any items, simply follow the steps below:
We request you to kindly book a return request from your account using the following process:
1. Log in to your SKO Account
2. Go to Orders & Returns
3. Select Return
4. Select a return type
5. Once we receive your return request and the shoe is picked up, we shall do the quality check and refund the amount to your preferred refund mode. This may take approx a weeks’ time
If you have requested an exchange we will notify you once your new item has been dispatched, along with your tracking number.
To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel.
Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.